Customer Care

Shipping

WE SHIP WORLDWIDE

Shipping within Estonia usually takes about 2-5 business days.

Shipping to international destinations may take 2-4 weeks. 

Rush orders are available and are subject to additional shipping cost. Just contact us at info@katriin.com.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. We are not liable for any delays due to customs. 

Packaging 

All our handmade headpieces come in a beautifully custom designed handmade keepsake boxes. To ensure that the headpiece will last for generations please keep the piece in the box when not in use.

Shop Policies

Returns
You may return any item(s), excluding bespoke orders, within 14 (unless agreed otherwise) days of receiving it in the original condition for an exchange or full refund of the price you paid for the item(s). All items should be unworn and unused and include all necessary documentation. PLEASE NOTE: All sale items are considered final sales and cannot be returned. All customized orders are final sale and cannot be returned.

All return and re-shipping charges are the customer’s liability, except in the case of a faulty item(s). Please consider with longer delivery times during busy times of the year.

Please note that for your protection we recommend that you use a tracked & insured delivery service as we cannot be held responsible for item(s) not received.
Please allow up to 7 working days for your refund or exchange to be processed.

Privacy Policy

We are committed to protecting the privacy of our site visitors and customers, including you. ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

Consent
By using our website, you confirm that you accept our privacy policy and consent to using your personal data as set out in this privacy policy.

Communication & Marketing
When you register to our newsletter, you will be given the option to opt-in to our update service which will send you information about our latest product lines, news and special offers. You can opt-out at any time.

Security
You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to
– conform to any requirements of law
– comply with any legal process
– to prevent and detect fraud
At all times where we disclose your information for the purposes of fraud prevention it will remain secure.

Third party websites
Our website may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and you should also review them carefully as your use of those sites may be subject to them.

Please contact us by email: info@katriin.com if you have any concerns about the Privacy Policy.